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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ebony Albert

Ebony Albert

September 3, 2024

5  out of  5
rating by Ebony Albert
"Shelli is the BEST!!! Any time I have a problem, questions or just need an answer she’s available!! knows my voice and is ALWAYS helpful. Gets me the best rates for ALL of my insurance needs… 10 plus years as a customer!!!"
We responded:
"Hi Ebony, That is a wonderful review. I will let Shelli know how much you appreciate her. I agree with you, she is very conscious, knowledgeable and easy to talk to. Doug"
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Hovig Koltougian

July 25, 2024

5  out of  5
rating by Hovig Koltougian
"I recommend speaking with Polina Ivanova. When providing me with my car insurance quote She was very patient, respectful and very knowledgeable. After clearly explaining My choices of insurance I added full coverage on my vehicle."
We responded:
"Hi Hovig, Thanks for Polina's awesome review! I agree that she is very knowledgeable and pleasant. She has been with State Farm for a long time, so she knows all the ins and outs. I will let her know that you appreciated her assistance. Thanks again, Doug"
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Tiffany Scattaglia

July 19, 2024

5  out of  5
rating by Tiffany Scattaglia
"Excellent caring customer service. Prompt and fantastic to deal with."
We responded:
"Hi Tiffany, Thanks for the kind review. The whole staff works very hard to be accurate, fast and friendly. We appreciate your business, Doug"
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Zachary Chesler

July 11, 2024

5  out of  5
rating by Zachary Chesler
"We have been working with this agent at State Farm for years, the whole office is so helpful and its nice to have the piece of mind that we can call folks that know us by first name in the event of a accident, etc., which is stressful enough as it is! Special shout of to Shelli, who is our go to advisor in their office!"
We responded:
"Hi Zack! Thanks so much for your positive review. I will let Shelli know how much you appreciate her. We understand that accidents can be stressful and overwhelming, so we are here to help. Thanks for your many years of loyalty, Doug "
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Art Stilwell

November 29, 2023

5  out of  5
rating by Art Stilwell
"Tracie at Doug's office is absolutely amazing. The time she takes with me is incredible especially in today's environment. I would absolutely recommend this agency, and to speak to Tracie! I have been with them for 40 Years!"
We responded:
"Hi Art! Thanks so much for the marvelous review. I will let Tracie know how much you appreciate her. Tracie goes out of her way to help people. Thanks for your continued business. Doug"
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Scott Verna

November 28, 2023

5  out of  5
rating by Scott Verna
"Polina Ivanova (my agent) at Doug Stoutenborough - State Farm Agency has been my agent for over a decade now and looks out for me and my account on any changes, rate hikes, needed paperwork, etc. She provides excellent customer service!"
We responded:
"Hi Scott, Thanks for the great review. Polina is a very good advocate for the policyholders. She is very thorough and accurate. I will let Polina know how much you appreciate her. Doug"
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Tracy Hou

November 27, 2023

5  out of  5
rating by Tracy Hou
"Our family have been use this agent for the last 20+ years, they are so helpful for all our needs. They explain all questions we had and found the best plans fits our need. We are very happy with their service!"
We responded:
"Thanks Tracy for the wonderful review. We try our best to be knowledgeable and eager to help. We appreciate all your years with Doug Stoutenborough, State Farm Insurance. Doug"
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Rachel Z

November 17, 2023

5  out of  5
rating by Rachel Z
"Very professional and good service"
We responded:
"Thanks Rachel for taking the time to give us a 5-star review. We will continue striving to provide the best customer service possible. Thank you for choosing Doug Stoutenborough, State Farm Insurance. Doug "
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Fahad Khan

November 16, 2023

5  out of  5
rating by Fahad Khan
"Doug and Shelli have taken so much care of me and my family that we’re so grateful to have them supporting our insurance needs. They are constantly looking for best rates for us, advising us, and educating us. Thanks guys for all that you do!"
We responded:
"Hi Fahad, Many thanks for the 5-star rating. We are always here to help you and your family out with your insurance needs. See you soon, Doug"
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L Derie

November 14, 2023

5  out of  5
rating by L Derie
"Our experience for many years has always been amazing. Shelly Fabiano, is alway courteous and helpfull. We have all of our insurance with Doug Stoutenboroughs office.vmy husband always says, if something hapoens to him, i just need to make one call and everything would be handled"
We responded:
"Hi Lois, Thanks for the review! Glad to hear you are happy with our office. We try hard to be as helpful and friendly as possible. Tell Scott I said "HI". Doug"
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Blagovest Shopski

November 7, 2023

5  out of  5
rating by Blagovest Shopski
"I am with them for more than 10 y. Polina is very helpful and always have a solution. I will recommend the company."
We responded:
"Hello Blagovest, Thanks! I will let Polina know how appreciative you are. She has many years of State Farm Insurance experience and always has a smile. Thanks again, Doug"
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Mike Kosten

November 6, 2023

5  out of  5
rating by Mike Kosten
"Shelli, Doug, and the rest of the team are simply amazing! always ready to help, very knowledgeable, and someone you want to have on your team! I highly recommend them for all your insurance needs!"
We responded:
"Hi Mike, Thanks a bunch for the good review. We are always happy to help out. Shelli and the team are very experienced and pleasant to work with. Thank you for choosing Doug Stoutenborough, State Farm Insurance! Doug"
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Budget Inn Riverside

October 31, 2023

5  out of  5
rating by Budget Inn Riverside
"best person in the insurance business to get your insurance from."
We responded:
"Hi Dan! We are so happy you appreciate our services. We value your business and all your referrals. Thanks, Doug"
Profile photo of Geiselle Stafford

Geiselle Stafford

October 25, 2023

5  out of  5
rating by Geiselle Stafford
"I recently had a claim with State Farm and I was also a new customer. 2 months in, My car was stolen. Being a new customer, I had no idea how this would turn out. State Farm rocked it! From the moment I called in the claim customer service was top notch. By the next working day I was in touch with my claims adjuster (top notch) , She requested some paperwork from me. I sent it, everything was quiet. Don't know life quiet, so I'm thinking only bad could come out of this because of my experience with those televised insurance companies. God Told me to be still and don't be calling messing with these people, let them do their job. So I did. Then I got a phone call from my claims adjuster saying we want to set up a tow And so they did. Then after getting it to the collision place, I got a phone call a few days later from the person in charge of totalling out cars (he was also top notch)and said my car couldn't be fixed and they will call me within a day to tell me what my blue book on the car was going to be, What charges were gonna be taken out, And what my part would be so that I could find a new car. What?! What?! Omg! That's it? Oh my God is so good! I was ready for anything because like I said I was a new customer so I had no idea how this would turn out. I am a customer for life! My insurance agent Shelli (Top notch)said this is their mission And did they ever live up to it. Please stop paying your money to these commercialized get rich quick insurance companies. Yes, State Farm has commercials, but please believe me, They are different! And until you've had an experience with other insurance companies that turn out to be trash, You may not know what i'm talking about. It was a shameful experience! I know my experience is different from other people but I'm speaking for myself. I will forever be grateful to you State Farm. Thank you for my new chapter after having my life disrupted. BTW Jake from State Farm is The G.O.A.T🙌🏾"
We responded:
"Hello Geiselle, Thank you for a wonderful review. It's always nice to hear these stories. State Farm is one of the best insurance companies out there and Doug Stoutenborough, State Farm has one of the best agencies in the area. We all try hard to make your insurance experience remarkable. Thanks again, Doug"
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William Bernfeld

September 26, 2023

5  out of  5
rating by William Bernfeld
"Doug is terrfic and I've worked with Polina for many years. She covers the day to day issues arising in connection with my policies. She's very bright, responsive and personable, and it's a pleasure to do business with her. She is always there to help, and I'm fortuntate to have her on my team."
We responded:
"Hi Bill! Thanks so much for the great review. We always try our best to be professional and friendly. I will definitely let Polina know that you appreciate her. Talk to you soon, Doug"
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Paola Lara

July 31, 2023

5  out of  5
rating by Paola Lara
"We recently started looking into switching over insurance companies, and we were referred to Tracie. I can't express how pleased we were with her service she definitely took her time helping us out and as well answering all of our questions. Will definitely refer her to friends and family of ours."
We responded:
"Hi Paola, I am so glad to hear you had a positive experience. I will let Tracie know you appreciated her help. She is very knowledgeable and easy to talk to. Thanks for trusting us with your business. Doug"
Profile photo of Norma Garcia

Norma Garcia

July 22, 2023

5  out of  5
rating by Norma Garcia
"Muy contenta con el servicio que recibí en esta oficina. Tracie fue muy informativa y me dió gusto poder hablarle en español❤️Gracias Tracie!"
We responded:
"Hi Norma, I will let Tracie know how much you appreciate her. Tracie is very knowledgeable, friendly and, of course, multilingual. Thank you for your business. Doug "
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Nina B

July 20, 2023

5  out of  5
rating by Nina B
"Updating my review! I have been with state farm for a while now and I am so happy with this office. Tracie Gutierrez really makes all the difference, I’ve recommended her to my whole family and now friends. I won’t be gatekeeping Tracie anymore hahaha thank you!"
We responded:
"Hi Nina! Thank you for leaving a great review. I am glad Tracie and Shelli were able to help you out with your auto insurance and homeowner insurance. They are both very knowledgeable and helpful. Thanks for your business."
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Fanny

July 20, 2023

5  out of  5
rating by Fanny
"I have encountered nothing but exceptional service from this office but especially from Tracie. She was very knowledgeable and ensured I had the perfect coverage! She was really sweet too 🫶🏼 I’ll be referring everyone I know to her!"
We responded:
"Hi Fanny! Thanks for giving Tracie such a wonderful review. Tracie is very thorough and always does more than expected. I will share your kind words with her. Thanks again, Doug"
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Jenny A

July 20, 2023

5  out of  5
rating by Jenny A
"Had such a great experience working with Tracie!! She is extremely professional, knowledgeable, kind, and honest! I highly recommend choosing State Farm and asking for her!!"
We responded:
"Hi Jenny! I appreciate you spending the time to give us a great review. I must agree with you, Tracie is amazing. She knows her stuff and is very friendly. Thanks for trusting us with your business. Doug"
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Estefany Leal

July 19, 2023

5  out of  5
rating by Estefany Leal
"I've had such great experience with this State Farm office for many years. Tracie Gutierrez has helped me with all my insurance needs. She's very knowledgeable and has always been professional, kind, and helpful. I highly recommend this office. They have great staff all around that can help you get the best coverages."
We responded:
"Hello Estefany, What a very nice review! I will let Tracie and the rest of the staff know about your kind words. We try to be the most helpful insurance experts around. Thank you for your business. Doug"
Profile photo of Sherry Lowenstein

Sherry Lowenstein

July 19, 2023

5  out of  5
rating by Sherry Lowenstein
"Shelli Fabiano is a gem!!! We’ve been working with her for so many years and she is top notch in speed and customer service! We highly recommend this team 👌🏽"
We responded:
"Hi Sherry, Thanks for giving Shelli and the whole office a 5-star review. We really appreciate it. Shelli is definitely a rare gem. She is very experienced and diligent. She will not leave the office until all her work is completed. Thanks for choosing Doug Stoutenborough, State Farm Insurance. Doug "
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Troy Nunes

July 18, 2023

5  out of  5
rating by Troy Nunes
"Shelli Fabliano and staff are awesome. Thank you State Farm for the awesome team of people."
We responded:
"Hi Troy, Thanks so much for the 5-star review! The whole team works very hard to keep our policyholders happy. Thanks for being a loyal Doug Stoutenborough, State Farm Insurance policyholder. Doug"
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Ermelinda Cruz

July 18, 2023

5  out of  5
rating by Ermelinda Cruz
"Shelli has been our rep at this State Farm office for over 12 years. Over that time period, she has helped us insure at least 10 different cars, our home, boat and countless other things. She has always been super helpful, kind and thorough with any recommendations!"
We responded:
"Hello Ermelinda, What a wonder review! I will definitely forward this on to Shelli. She is such a hard worker and very professional. Thank you for your business, your trust and your confidence. Doug "
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Melissa Greene

July 18, 2023

5  out of  5
rating by Melissa Greene
"I have worked with this amazing team since 2002. The service they provide is personalized, concerned, knowledgeable, and straightforward. There are never any surprises and I have always gotten the help I need in record time. As strange as it sounds, I feel like they’re family! When our County went through a horrific fire storm, my representative called me from her vacation just to make sure I was ok. Who does that???? This team does. I’m super grateful I was connected with them so many years ago."
We responded:
"Hello Melissa, Thank you so much for the glowing review. I can't believe it's been over 20 years! Time flies when you're having fun. Thanks for your loyalty, we truly appreciate it. Doug "