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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Paola Lara

July 31, 2023

5  out of  5 rating by Paola Lara
"We recently started looking into switching over insurance companies, and we were referred to Tracie. I can't express how pleased we were with her service she definitely took her time helping us out and as well answering all of our questions. Will definitely refer her to friends and family of ours."

Norma Garcia

July 22, 2023

5  out of  5 rating by Norma Garcia
"(Translated by Google) Very happy with the service I received at this office. Tracie was very informative and I was happy to speak to her in Spanish❤️Thank you Tracie! (Original) Muy contenta con el servicio que recibí en esta oficina. Tracie fue muy informativa y me dió gusto poder hablarle en español❤️Gracias Tracie!"

Nina B

July 20, 2023

5  out of  5 rating by Nina B
"Updating my review! I have been with state farm for a while now and I am so happy with this office. Tracie Gutierrez really makes all the difference, I’ve recommended her to my whole family and now friends. I won’t be gatekeeping Tracie anymore hahaha thank you!"


July 20, 2023

5  out of  5 rating by Fanny
"I have encountered nothing but exceptional service from this office but especially from Tracie. She was very knowledgeable and ensured I had the perfect coverage! She was really sweet too 🫶🏼 I’ll be referring everyone I know to her!"

Jenny A

July 20, 2023

5  out of  5 rating by Jenny A
"Had such a great experience working with Tracie!! She is extremely professional, knowledgeable, kind, and honest! I highly recommend choosing State Farm and asking for her!!"

Estefany Leal

July 19, 2023

5  out of  5 rating by Estefany Leal
"I've had such great experience with this State Farm office for many years. Tracie Gutierrez has helped me with all my insurance needs. She's very knowledgeable and has always been professional, kind, and helpful. I highly recommend this office. They have great staff all around that can help you get the best coverages."

Sherry Lowenstein

July 19, 2023

5  out of  5 rating by Sherry Lowenstein
"Shelli Fabiano is a gem!!! We’ve been working with her for so many years and she is top notch in speed and customer service! We highly recommend this team 👌🏽"

Troy Nunes

July 18, 2023

5  out of  5 rating by Troy Nunes
"Shelli Fabliano and staff are awesome. Thank you State Farm for the awesome team of people."

Ermelinda Cruz

July 18, 2023

5  out of  5 rating by Ermelinda Cruz
"Shelli has been our rep at this State Farm office for over 12 years. Over that time period, she has helped us insure at least 10 different cars, our home, boat and countless other things. She has always been super helpful, kind and thorough with any recommendations!"

Melissa Greene

July 18, 2023

5  out of  5 rating by Melissa Greene
"I have worked with this amazing team since 2002. The service they provide is personalized, concerned, knowledgeable, and straightforward. There are never any surprises and I have always gotten the help I need in record time. As strange as it sounds, I feel like they’re family! When our County went through a horrific fire storm, my representative called me from her vacation just to make sure I was ok. Who does that???? This team does. I’m super grateful I was connected with them so many years ago."

Zac D.

July 15, 2023

5  out of  5 rating by Zac D.
"My family has been working with Shelli F. through Doug's agency for over a decade now, and it's always been a great experience. She is always so helpful and present, whether through answering phone calls or getting back to me almost instantly through emails. Oddly enough, Shelli's like a friend, even though I've never met her in person. She's alway so kind, friendly, and personal! She has always made all the insurance things in my life such a breeze, so I cannot recommend her & Doug enough!"

Chaim Shaouat

July 14, 2023

5  out of  5 rating by Chaim Shaouat
"I have the pleasure of working with Shelly and Doug 10 plus years and they never failed me. Shelly is always there for me and my business and the help i get from her is fast professional and priceless. Thank you both so much, Chaim Shaouat."

Lloyd Talbert

July 14, 2023

5  out of  5 rating by Lloyd Talbert
"We have been a client of Doug and his staff for 25 plus years. Shelli and his staff are professional and they’re to service any need at anytime. My wife and I highly recommend them."

Eric Schmidt

March 31, 2023

5  out of  5 rating by Eric Schmidt
"Ok I don’t know who Doug is but I deal only with Shelli and she’s awesome. I’ve referred several friends to her. My family has dealt with Shelli for at least 20 - 25 years and I wouldn’t go anywhere to other insurance agents."

Nancy Gonzalez

January 6, 2023

5  out of  5 rating by Nancy Gonzalez
"I would like to share the fantastic experience I recently had with State Farm. Tracie Gutierrez was the knowledgeable and very pleasant agent who helped me, she took the time to get me the best rates possible. I am a first time client with State Farm, and definitely looking forward to keeping them as my auto insurance provider. Thank you, Tracie and team; for all your hard work and dedication. Nancy G."

its tysonpham

December 29, 2022

5  out of  5 rating by its tysonpham
"Tracie is the most professional and caring staff here. She’s the asset that this agency has."

Jim Allen

October 1, 2022

5  out of  5 rating by Jim Allen
"I have been driving and insuring cars for over 50 years. I was referred by a friend several weeks ago to Doug Stoutenborough State Farm Insurance Agency. The person I spoke to when I called was Shelli Fabiano. I can tell you that the "Fab" part of her name is for fabulous. She walked me through the process every step of the way as things seemed to get complicated for me. She is an amazing human being, as genuine a real person as you will ever find. So if you need insurance, and think that State Farm might be to the answer to your insurance needs, call the Doug Stoutenborough State Farm Insurance Agency in Chatsworth, CA; in my opinion, they rock!"

chelsea brown

June 1, 2022

5  out of  5 rating by chelsea brown
"I have been with Statefarm (Doug Stoutenborough) for 10 plus and I just love this office. The rates are reasonable and I love how fast they communicate. But over all the main reason I have stuck with them is because of Shelli she is by far the best. She is always checking in and making sure things are running smoothly. I just love her. I always refer my family and friends to them and also tell them to ask for Shelli. She amazing. If you don’t have Statefarm with this agent you are missing out."

eyal elmakiss

May 11, 2022

5  out of  5 rating by eyal elmakiss
"Very professional service! Great customer service, spoke to polina and she was very responsive and efficient and found me the best option for what I was looking for and made the process very easy! Thanks polina"

Steven Mai

March 17, 2022

5  out of  5 rating by Steven Mai
"It was such a pleasure speaking with Shelli. Simple, easy, and fun. I never need to go to the office, just a quick phone call every 6 months and have my cars insured. I even get reminders if I forget to renew. Thanks for the good service, Shelli. Hope to hear you sing in Italian one day. 😉"

Duane Mcleod

March 4, 2022

5  out of  5 rating by Duane Mcleod
"Everyone in the office is very knowledgeable and professional. Any question or issue i have is always handled with ease. A pleasure to work with Doug and his office."

Sam Sam

November 4, 2021

5  out of  5 rating by Sam Sam
"It is a pleasure working with Doug and Shelli! Very professional and finished in a timely manner. Helpful throughout the process and making sure the job gets done. We highly recommend them and will use there services in the future."

Gizelle Cardenas

October 21, 2021

5  out of  5 rating by Gizelle Cardenas
"My fiancé and I recently switched agents and we're just wondering why we didn't switch sooner. Doug and his team (Tracy, Shelli and Polina) are extremely kind, respectful and very knowledge in their line of work. . Anytime we have an issue or question we give them a call and have our solution resolved in a timely matter. I highly recommend this agency to anyone looking for excellent customer care and prices. 5 stars across the board. Thank you Doug and team!"

Melaney Garcia

October 15, 2021

5  out of  5 rating by Melaney Garcia
"Shelli and Tracie are exceptional, wish I could give them more than just a review and some chocolates! So helpful, always smiling and I never hesitate to call and get help from them."

Sil G

October 14, 2021

5  out of  5 rating by Sil G
"Great office. Tracie is always so kind in explaining any questions I have regarding my policy."